Your privacy rights
We are responsible for the personal information we collect and hold. To ensure this, we have developed this policy, and trained our representatives about our policies and practices.
Why do we collect personal information?
We provide services to a wide range of people. In order to do this, we must collect information about them.
What personal information do we collect?
Personal information is any information that identifies you, or by which your identity could be deduced. Depending on the services you request of us, the information we request will include some or all of the following: your name, email address, age, information regarding your health and medical history and more. We need this information in order to provide services to our users
How do we collect your personal information?
We collect information only by lawful and fair means, and not in an unreasonably intrusive way. We only collect your personal information directly from you.
By using our website or one of our computer applications, or by requesting one of our services, you are consenting to our collecting, using and disclosing the information referred to in this policy. In some cases we may request additional consent from you.
Use of your information
We use your personal information to provide services to you, and, from time to time, to provide you with tools and information about our services. If you tell us that you no longer wish to receive information about our services, we will remove you from our mailing list. Data used for analysis will be anonymous and will be used for quality assurance and program evaluation purposes only.
Disclosure of your personal information
We do not disclose your personal information to any third parties to enable them to market their products and services. We will, however, disclose your personal information when:
- required or authorized by law to do so;
- you have consented to the disclosure; and
- we engage a third party to provide administrative services to us, such as computer back-up services or archival file storage.
Retention of your personal information
If an account is never deleted, data would remain for as long as the platform is running.
Updating your information
Since we use your personal information to provide services to you, it is important that the information be accurate and up-to-date. If, during the course of our dealings, any of your information changes, please inform us so that we can make any necessary changes.
Is my personal information secure?
We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:
- security of our premises;
- restricted access to personal information;
- deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access;
- security policies.
Website application data and backups will be stored on secure servers residing in Canada.
Communicating with you
You may provide us with instructions with respect to communications. Normally, we communicate with our users by email. There are always concerns about the security of electronic communications. We must rely on you to provide us with a secure email address in order to ensure that your information remains confidential.
Access to your personal information
You may ask for access to any personal information we hold about you. Summary information is available on request. We may ask to be reimbursed for copying charges if you require copies of the information held in our files.
Denial of access to personal information
Your right to access your personal information is not absolute. We may deny access when:
- denial is required or authorized by law;
- granting access would have an unreasonable impact on other people's privacy;
- it is necessary to protect our rights and property;
- where the request is frivolous or vexatious.
If we deny your request for access to, or refuse a request to correct information, we will explain why.
Requests for Access
If you have any questions, or wish to access your personal information, please write to our Information Officer at: firstname.lastname@example.org.
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:
30 Victoria Street